31 Mar 2017 Are We Talking the Same Language?
Posted at 15:01h
in The Friday Brief
The financial services industry, like the medical industry, the marketing industry, and the automotive industry, all have their their unique shorthand terms and abbreviations that are clear to insiders, but confuse and obscure understanding for outsiders. It's called 'the curse of knowledge.' Jane Kennedy defines the curse of knowledge as "a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that the others have the background to understand."